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Cruise Line Support

1

Responsibilities

  • Responding to general customer inquiries

  • Describing available booking options

  • Explaining billing processes and payment options

  • Accepting and processing requests for informational materials

  • Researching and resolving customer complaints

  • Answering billing clarification questions

  • Transferring calls to other client-designated internal support departments or client account representatives when required

2

Skills & Qualifications

  • Outstanding problem-solving skills

  • Patience, empathy, and the ability to manage stress while working under pressure

  • Strong adaptability in challenging or adverse situations

  • Skilled and efficient written and verbal communication

  • Knowledgeable, friendly, and professional customer service

  • Proven sales abilities, including showcasing effective sales techniques and overcoming customer objections

3

Remote Pay & Hours

Starting Pay: $12.50 per hour (Customer Service)

  • Monday–Friday: 8:00 AM – 9:00 PM EST

  • Saturday–Sunday: 9:00 AM – 6:00 PM EST

  • Client requests agents to service 20 hours per week, including 3 hours on Saturday and/or Sunday

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