Turn Your Home Into Your Workplace
Cruise Line Support
1
Responsibilities
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Responding to general customer inquiries
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Describing available booking options
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Explaining billing processes and payment options
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Accepting and processing requests for informational materials
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Researching and resolving customer complaints
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Answering billing clarification questions
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Transferring calls to other client-designated internal support departments or client account representatives when required
2
Skills & Qualifications
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Outstanding problem-solving skills
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Patience, empathy, and the ability to manage stress while working under pressure
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Strong adaptability in challenging or adverse situations
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Skilled and efficient written and verbal communication
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Knowledgeable, friendly, and professional customer service
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Proven sales abilities, including showcasing effective sales techniques and overcoming customer objections
3
Remote Pay & Hours
Starting Pay: $12.50 per hour (Customer Service)
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Monday–Friday: 8:00 AM – 9:00 PM EST
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Saturday–Sunday: 9:00 AM – 6:00 PM EST
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Client requests agents to service 20 hours per week, including 3 hours on Saturday and/or Sunday
