What to Expect As An Agent

 

• Responding to general inquiries

• Describing the booking options

• Explain billing process and options

• Accepting and processing requests for information materials

• Researching and resolving customer complaints

• Billing clarification questions

• Transferring calls or to other client-designated internal support departments or client account representatives

 

Capabilities of Top Performing Agents for this Program

Outstanding problem-solving skills

• Patience, empathy, a unique ability to manage stress, the ability to work under pressure and adapt to adverse situations

• Skill and efficiency in writing and verbal communication

• Knowledgeable, friendly and eloquent customer service

• Showcasing expert sales techniques and ability to overcome customer objection

 

Equipment Requirements

​

*No Chromebooks or Mac Systems are capable

PC Requirements:
Dual-core 2.8 GHz or better or Intel " i " class or AMD Phenom X2 class or better.
64 GB total Hard Drive or higher. 
4 GB of RAM or better
USB VoIP Headset.
Windows 10 or 11
Hard-wired connection (no wireless) Minimum 10 Mbps download / Minimum 3 Mbps upload
 
 

Available Hours

​

​​

Monday- Friday    8 am- 9 pm EST

Saturday- Sunday 9 am- 6 pm EST

Client requests agents service 20 hours per week, 3 hours Sat and/or Sun

 

Starting Pay: $12.50 per hour (Customer Service)