Question 1

Is this a legitimate work-from-home opportunity?

Accepted Answer

Absolutely! We partner with top work-from-home platforms, providing our Customer Support Professionals (CSPs) access to positions with leading companies. You’ll have the chance to work for some of the best in the industry, all from the comfort of your home.

Question 2

Is a background check required?

Accepted Answer

Yes, a background check is required to ensure a high standard of integrity. Individuals with felony convictions or certain misdemeanor charges will not be approved as agents.

Question 3

Are any benefits provided?

Accepted Answer

As an independent contractor, you won’t receive benefits like medical, dental, or vacation coverage. Any necessary coverages will be your responsibility, as you will not be classified as an employee.

Question 4

Is training paid?

Accepted Answer

As an independent contractor, you will receive partial compensation during the required certification period. Upon successful completion of all certification requirements and your first Statement of Work (SOW), you will then become eligible for full compensation on all subsequent assignments.

Question 5

Are there any fees I need to pay?

Accepted Answer

As an independent contractor, you are responsible for covering your own business-related expenses, including a landline phone, internet service, and any required equipment. Additionally, a servicing fee will be deducted from each paycheck to help cover the cost of technical support, essential tools, payroll processing, and other resources. This fee is tiered based on the number of hours worked and is generally lower than standard employee tax 	deductions.

Question 6

What is the pay rate?

Accepted Answer

The pay rate depends on the client you choose to work with. Currently, agents earn between $12.00 and $17.00 per hour as a base rate. There’s no cap on your earnings—your income increases with the number of hours you work, so the more you put in, the more you can make.

Question 7

Are taxes deducted from my pay?

Accepted Answer

No, taxes are not withheld from your bi-weekly pay. As an independent contractor, you will receive a 1099 form instead of a W-2 for tax purposes at the end of the year.

Question 8

Do you offer contracts internationally?

Accepted Answer

Currently, we only contract with CSPs based in the United States, with the exception of the following states: California, Connecticut, Colorado, Illinois, Maryland, Massachusetts, Minnesota, New York, New Jersey, Oregon, Pennsylvania, Vermont, Washington, and Wisconsin. If you are in one of the excluded states send an email with your contact information to info@empireconnectagency.com for future opportunities.

Question 9

Is there room for advancement within the company?

Accepted Answer

Yes, there are opportunities for advancement for top performers, both on our primary platform and within Empire Connect Agency.

Question 10

Why should I become an agent?

Accepted Answer

Joining our team means embracing a new way of life with unparalleled freedom and flexibility. You’ll have the power to set your schedule at least a week in advance and adjust it as needed. Plus, we offer a reputable and supportive work environment.