Turn Your Home Into Your Workplace
Energy Supplier Support
1
Responsibilites
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Responding to general customer inquiries
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Describing booking options clearly
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Explaining billing processes and payment options
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Accepting and processing requests for informational materials
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Researching and resolving customer complaints
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Clarifying billing questions
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Transferring calls to client customer service when necessary
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Performing additional services as mutually agreed upon with the client
2
Skills & Qualifications
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Successful agents for this program typically demonstrate:
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Fluent written and verbal English
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Exceptional problem-solving abilities
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Sales aptitude, multitasking skills, quick note-taking, and geographic knowledge
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Patience, empathy, and ability to manage stress under pressure
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Strong written and verbal communication
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Friendly, knowledgeable, and eloquent customer service
3
Remote Pay & Hours
Starting pay: $12.50 per hour
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Monday–Friday: 8:00 AM – 11:00 PM EST
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Saturday–Sunday: 9:00 AM – 9:00 PM EST
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Client requests agents to work at least 20 hours per week, including 5 hours on Saturday and/or Sunday
