
Welcome to Empire Connect Agency
Theme Park Support
1
Responsibilities
Dining & Entertainment Reservations
You will handle calls from guests seeking to:
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Book dining reservations
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Reserve children’s activities
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Secure tickets for Cirque du Soleil performances and other entertainment offerings
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Booking lodging accommodations
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Purchasing park tickets
This position requires accuracy, efficiency, and a guest-first mindset.
2
Skills & Qualifications
Ideal candidates have:
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At least 6 months of call center or phone-based customer service experience
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Strong written and verbal communication skills
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Ability to work independently in a remote environment
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Excellent listening and problem-solving skills
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Ability to complete certification while on camera
3
Compensation
Compensation is based on assignment type:
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Dining Support: Starting at $10.00 per hour
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Reservations Support: Starting at $12.00 per hour
Rates may increase based on performance, tenure, and client needs.